H&L Junk Removal and Hauling Solutions, LLC ("H&L," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website hljunkremovalandhauling.com and to the ways you reach us for junk removal, hauling, and related services in League City, Texas and the surrounding area. By using our website or contacting us, you agree to this Privacy Policy.
Information We Collect
Information you give us. When you request a quote, call, text, email, or book a service, we may collect your name, phone number, email address, service address, and details about the job you need done. If you leave a review or message us on social media, we may collect that information too.
Information collected automatically. When you visit our website, we and our providers may automatically collect limited technical information such as your device type, browser, approximate location, IP address, pages viewed, and how you found us. We collect this through cookies and similar technologies, including the Google tag we use for advertising and conversion measurement. Our website also loads fonts from Google, which may receive your IP address.
Information from other sources. If you reach us through a lead service such as Angi, Thumbtack, or HomeAdvisor, we receive the contact and job details you shared with them. We may also see public information you post, such as a Google review.
How We Use Your Information
We use your information to:
- respond to your quote requests and questions
- schedule, perform, and follow up on your junk removal or hauling job
- send appointment details and service updates
- process payment for completed work
- send follow-up or marketing messages if you have opted in, by email or text
- measure and improve our website and our advertising
- keep records and comply with the law
Cookies and Advertising
Our website uses Google's advertising and measurement tools to understand which ads and pages lead to calls and quote requests. These tools may set cookies. You can control cookies through your browser settings, and you can manage Google's ad personalization at adssettings.google.com. We may use remarketing so you see our ads after visiting our site. Where required, we honor recognized browser privacy signals such as Global Privacy Control.
Text Messages
If you contact us by text or give us your number, we may text you about your job or your quote. Message and data rates may apply. You can opt out of marketing texts at any time by replying STOP. We send job-related and requested messages, not mass marketing blasts.
If you receive marketing email from us, you can unsubscribe at any time using the link in the email. We use a third-party email provider to send and manage these messages.
How We Share Your Information
We do not sell your personal information. We share information only as needed to run our business:
- Service providers who help us operate, such as our website form provider, our email provider, and payment processors
- Advertising and analytics partners such as Google, so we can measure and improve our ads. If we advertise on Facebook or Instagram in the future, we may share limited information with Meta for the same purpose.
- Legal reasons, if we are required to by law, or to protect our rights, safety, or property
Any provider we use is expected to protect your information and use it only for the services they provide to us.
Data Retention
We keep your information for as long as we need it to serve you, run our business, and meet legal and tax requirements. When we no longer need it, we take reasonable steps to delete or de-identify it.
Data Security
We take reasonable steps to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work hard to keep your information safe.
Your Choices and Texas Privacy Rights
You can opt out of marketing email by unsubscribing, opt out of marketing texts by replying STOP, and ask us not to contact you for marketing at any time.
If you are a Texas resident, the Texas Data Privacy and Security Act may give you the right to request access to the personal data we hold about you, to correct it, to delete it, to receive a copy of it, and to opt out of targeted advertising, the sale of personal data, or certain profiling. To exercise any of these rights, contact us using the details below. We will respond as required by law, and you may appeal our decision by replying to our response.
Children's Privacy
Our services and website are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us and we will delete it.
Third-Party Links
Our website and profiles may link to other sites, such as Google, Facebook, or Instagram. We are not responsible for the privacy practices of those sites, so please review their policies.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date at the top. Your continued use of our website or services means you accept the updated policy.
Contact Us
H&L Junk Removal and Hauling Solutions, LLC
League City, TX 77573
Phone or text: 832-425-7749
Email: H.ljunkremovalsolutions@gmail.com
If you have any questions about this Privacy Policy or your information, reach out any time.